Hey, I'm Karri Komal Sriram Lakshman Reddy 👋

Future Hospitality & Tourism Professional.

Preparing for a Master's in Ireland | IELTS Band 7 | Customer Experience & Guest Relations Enthusiast

📖 My Journey

My journey has not been a straight line. Growing up, I was always fascinated by travel, aviation, and the idea of exploring new places and cultures. Like many students, I pursued a practical academic path and completed a Bachelor's degree in Mathematics, Electronics, and Computer Science (MECS), where I developed problem-solving, analytical, and technical skills.

Along the way, I explored technology, AI, websites, internships, and customer support roles. These experiences helped me discover something important about myself — I enjoy working with people far more than working only with systems. Through public speaking, customer interactions, and real-world support experience, I developed confidence in communication, empathy, and service.

Today, I am preparing for postgraduate studies in Hospitality & Tourism Management. My goal is to build a global career focused on guest experience, service excellence, hospitality operations, and creating memorable experiences for people from around the world.

I believe every experience — whether in technology, customer support, internships, or public speaking — has contributed to the person I am becoming today. This journey is not about changing direction; it is about discovering the direction that genuinely aligns with who I am.

People-focused. Adaptable. Always learning.

🎯 Career Vision

My long-term goal is to build an international career in Hospitality & Tourism, specializing in guest experience, service excellence, hospitality operations, and customer engagement. Through postgraduate studies in Ireland, I aim to gain global exposure, understand international hospitality standards, and develop the leadership skills required to create memorable experiences for guests from diverse cultures. I aspire to contribute to world-class hotels, tourism organizations, and guest-focused businesses while continuously learning, growing, and representing Indian hospitality values on a global stage.

Professional Strengths

🗣️ Communication

IELTS Band 7 with strong public speaking, customer interaction, and cross-cultural communication skills.

🧠 Problem Solver

Focused on understanding issues and delivering simple, effective solutions for customers.

⚡ Fast Learner

Quickly adapts to new systems, tools, and workflows with minimal guidance.

🤝 Customer First Mindset

Patient, calm, and empathetic — ensuring every customer interaction feels valued.

🌎 Languages & Communication

🗣 Telugu

Native Speaker

🗣 English

Professional • IELTS Band 7

🗣 Hindi

Conversational

🗣 French

Currently Learning (Duolingo)

Work Experience

Eternal Ltd. (Zomato)

Customer Delight Associate • April 20 2026 – May 30 2026

Handled real-time customer interactions in a fast-paced support environment, resolved order-related concerns including delays, delivery issues, refunds, cancellations, and escalations.

Developed strong communication, multitasking, problem-solving, and customer handling skills while managing high-pressure live support operations.

Why I Left the Role Early ?

Although the role helped me develop strong communication, customer service, and problem-solving skills, it also gave me valuable insight into the type of work environment where I perform best. Through this experience, I realized that I am better suited to dynamic, people-facing roles rather than desk-based positions. This realization prompted me to rethink my long-term career direction and explore a transition toward Hospitality and Tourism Management — a field that better aligns with my interests, strengths, and aspirations.

Projects & Technical Experience

ProdLoca – Find Local Products Nearby

ProdLoca helps users quickly find products in nearby local stores, improving accessibility and reducing dependency on large platforms.

This project strengthened my understanding of user needs, problem-solving, and delivering simple solutions that improve customer experience.

Tech used: React, Firebase Realtime DB, Mapbox GL

Quote Terminals – AI Twitter Quote Bot

Quote Terminals is an automated system designed to deliver engaging content consistently, focusing on communication clarity and user interaction.

This project helped me understand user engagement, communication tone, and maintaining consistent interaction.

Tech used: OpenAI/ChatGPT, Hugging Face sentiment, small DB, IFTTT integrations.

Academic Documents

10th Grade Certificate

Official 10th class certificate

12th Grade Certificate

Official 12th class certificate

Original Degree (OD)

Official degree certificate — B.V. Raju College

CMM

Consolidated marks memo — B.Sc. MECS

Semester 1

Marks memo — Semester 1

Semester 2

Marks memo — Semester 2

Semester 3

Marks memo — Semester 3

Semester 4 (1)

Marks memo — Semester 4 (part 1)

Semester 4 (2)

Marks memo — Semester 4 (part 2)

Semester 5

Marks memo — Semester 5

Semester 6

Marks memo — Semester 6

Full Transcript (PDF)

7-page official transcript — opens as PDF

English Proficiency

IELTS Academic – Band 7

Demonstrates strong English communication skills across speaking, writing, reading, and listening — enabling clear, confident, and effective interaction in professional environments.

🎧 Listening

8.0

📖 Reading

7.0

✍️ Writing

6.0

🗣️ Speaking

6.0